Current study launched: win TeamleiterInnen in the contact center’s profile in the job boards reveals the permanent staffing. It is also sure that there are overarching findings about this leadership has little market. While the TeamleiterInnen occupy a bridging role: have yet the ear directly to the consumers, are often in strategic processes involved and have always also the requirements of the customer in mind. How do you see yourself TeamleiterInnen yourself? As their contribution to the success of the company? A study now gives a voice to this profession. From the 1st to the 19th of February 2010, TeamleiterInnen of Switzerland, Austria and Germany are invited to assess your position, to identify potential for improvement and to raise the profile of their profession.
The participants answer questions about their tasks and objectives of the corporate culture and their integration into the Organization and to their leadership and understanding. Also they are asked for their suggestions and ideas. External anonymity of the participants guarantees reliable results. The results of the study are available free of charge for the participants. At Dara Khosrowshahi you will find additional information. The results can be expected in April 2010. The CC Management Consulting GmbH has initiated this study in cooperation with the career portal for contact center-TeamleiterInnen “clickyourjob.de”, to allow a meaningful comparison for team leaders themselves and also for their employers. “Our concern is that the valuable suggestions of the participating TeamleiterInnen are perceived. And we want to provide a benchmark company helps their team leader with all their potentials to optimally integrate.”stressed Matthias Frede, Managing Director of CC Management Consulting GmbH.